RETURNS AND EXCHANGES

We do not offer returns or exchanges on our limited range product offering, except in the case of a faulty or damaged product. To avoid disappointment and to help you make a purchase that you will love forever, we encourage you to drop by our showroom to view our range. If you would like to purchase online, you will also have the opportunity to view the product when you stop by the showroom to collect the piece - providing a chance to change your mind if the product doesn’t meet your expectations.

Some of our products are vintage and have natural markings that are inherent to their age which are not considered faults. Similarly, some of our products are one-offs and while we have done our best to photograph the items accurately, some differences might exist from the image online to the product in real life based on the individual markings.

For any questions about returns or exchanges, or to make a time to drop by the showroom, feel free to email support@lottieisloving.com